Automotive Service Technician

About Bob Pion Buick GMC

Bob Pion Buick GMC is committed to providing excellent automotive service and customer satisfaction. We value professionalism, technical skill, and a positive work environment.

Job Details

• Salary: From $70,000 to $150,000 a year
• Job Type: Full-time
• Location: Chicopee, MA 01020

Position Summary

As an Automotive Service Technician, you will be responsible for diagnosing, maintaining, and repairing vehicles to ensure complete customer satisfaction. You will strive for personal service excellence and contribute to the overall service department goals.

Primary Responsibilities

• Accurately troubleshoot customer concerns using current administrative and technical tools
• Demonstrate courtesy and professionalism toward all customers
• Assist as a secondary greeter in the Service Drive area to acknowledge customers promptly
• Stay updated with all technical publications, Service Comm, and Asist terminal operations
• Deliver safe and reliable vehicle service, meeting promises the first time
• Address original customer concerns before suggesting additional services
• Inspect each vehicle for maintenance needs according to local and factory recommendations
• Return customer vehicles clean or cleaner than when received
• Participate in factory and in-house sponsored training programs
• Complete all paperwork thoroughly and ensure all necessary shop forms are attached to repair orders
• Perform other duties as assigned by Service Manager, ASM, or Group Leader
• Maintain punctuality, readiness to work, and a clean uniform

Compensation and Benefits

We offer competitive pay ranging from $70,000 to $150,000 annually, along with a comprehensive benefits package. Our benefits include health insurance, paid vacation, paid holidays, and a professional and supportive work environment. Join a winning team that provides growth opportunities and values your skills and dedication.

Additional Information

This job description outlines the primary duties and responsibilities for this position. Duties may be modified or expanded to meet the evolving needs of the business.

Bob Pion Buick GMC is an Equal Opportunity Employer and maintains a drug-free workplace.

It is time to make the most important move in your career. Apply now to join our team!

Qualifications

• Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models
• Proven track record of meeting or exceeding goals
• Excellent communication skills
• Professional appearance and strong work ethic
• Positive attitude with high energy
• Superior customer service skills
• Ability to read and understand technical instructions
• Good judgment and decision-making ability
• Valid state driver's license with a good driving record

Education

• High school diploma or equivalent required
• ASE certification demonstrating technical aptitude required
• Technical or trade school degree preferred

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!